Installation problems

by | Jan 9, 2012

If you have problems to install VisualARQ, or use it after you launched Rhino, follow the next steps to find out the best solution:
  1. Check your Rhino version. VisualARQ doesn’t work with previous versions of Rhino 5 SR14, Rhino 6 SR34 orRhino 7 SR4. Check out in Rhino Tools > Options > Updates and Statistics if you have the latest version. Click on the “Check Now…” link to verify if you have the latest version or download the latest service release.
  2. Make sure there is no Rhino application running when you install VisualARQ. If there is, close all Rhino applications and install VisualARQ again.
  3. If you are trying to install VisualARQ in Rhino 5.0 64-bit version 2012/07/25, repair Rhino and install VisualARQ again. (To repair Rhino, do right-click on Rhino 5.0 64-bit .msi installer and select repair), otherwise, ignore this point.
  4. Uninstall VisualARQ manually, and install it again.
  5. Delete manually all the VisualARQ files and folders that may remain in your computer:
    • Rhino 6 (*):
      • VisualARQ installation folder: C:\Program Files\AsuniCAD\VisualARQ 2
      • Tibidabo installation folder in Common Files:  C:\Program Files\Common Files\AsuniCAD\Tibidabo\2.0
      • Some DLL files in the Rhino installation folder:
        • C:\Program Files\Rhino 6\System: Asuni.Display10.dll
        • C:\Program Files\Rhino 6\System: Asuni.Ifc2x3.dll
        • C:\Program Files\Rhino 6\System: CSTB.Ifc2x3.dll
      • The Tibidabo plug-ins folder: C:\Program Files\Rhino 6\Plug-ins\Tibidabo
      • The IFC export plug-in: C:\Program Files\Rhino 6\Plug-ins: Asuni.Ifc.Export.rhp
      • The IFC import plug-in: C:\Program Files\Rhino 6\Plug-ins: Asuni.Ifc.Import.rhp
  6. If the problem persists, please contact VisualARQ technical support: visualarq@asuni.com
(*) Note For Rhino 5, search for the files in “Rhino 5” folder instead of “Rhino 6”. For Rhino 5 32-bits computer, find the files in folder “C:\Program Files (x86)” instead of “C:\Program Files”.